Account & Data Deletion

Delete your SOFF Sports customer account

You can also delete your account from inside the Customer App, under Account / Settings → Privacy & Account → Delete Account. Either route reaches the same place — use whichever is easier.

Full name *

Email address on the account *

We verify your identity using this address before deleting anything.

Reason for leavingOptional

Entirely optional, and it never affects whether we action your request.

Before you continue — memberships and subscriptions

Deleting your SOFF Sports account does not by itself cancel a recurring membership or a subscription billed through a third party such as the App Store or Google Play. If you have an active WDDT membership or store-billed subscription, cancel it separately — call 416-621-0824 if you are not sure what applies to you.

What happens next

1.You submit this request.
2.We verify your identity using the email address above.
3.You confirm the request from that email.
4.We delete or de-identify the account data we no longer need.
5.We send you a final confirmation when deletion is complete.

I understand that deleting my account does not automatically cancel a recurring membership or a subscription billed by a third party.

I want my SOFF Sports customer account and associated personal information deleted.

Vendor employee accounts are administrator-managed

There is no self-registration for the SOFF Sports Vendor App — accounts are created and controlled by SOFF Sports administration. That is why there is no self-serve form here. To have a vendor employee account removed, contact us and we will verify identity and authority before actioning the request.

Where reasonably necessary to manage operational access, we may notify the applicable vendor administrator. Removing an employee login does not delete legitimate business records of the vendor or of SOFF Sports.

What we delete, and what we may keep

We delete or de-identify

Personal information associated with the account that is no longer reasonably required, including:

account profile information
login credentials
profile photographs
optional preferences
Community Pulse identity information
device-related account associations
other account-specific personal information no longer required

We may retain

Limited information, where reasonably required or permitted, for:

completed financial transactions
accounting and tax records
settlement records
fraud prevention and security
legal or regulatory compliance
dispute resolution
safety or incident records
insurance purposes
enforcement of agreements
establishing, exercising or defending legal rights

Where retained information is no longer needed for ordinary service operation, access is restricted to the permitted retention purpose.

For the full picture of how we handle personal information, read the Customer Privacy Policy or the Vendor Privacy Policy.

Sofficient Systems Inc. (“SOFF Sports”) provides users with a process to request deletion of their SOFF Sports account and associated personal information.

Customer Accounts

Delete from the app

The Customer App should include a readily discoverable option such as:

Account / Settings → Privacy & Account → Delete Account

The user should be able to initiate deletion without being required to make a telephone call or send a separate support email.

A confirmation or re-authentication step may be used to prevent accidental or unauthorized deletion.

Delete from the web

Customers must also be able to initiate account deletion through a public SOFF Sports webpage.

Recommended public URL:

https://soffsports.com/account-deletion

Recommended web flow:

Select Customer Account.
Enter the email address associated with the account.
Complete identity verification.
Confirm the deletion request.
Receive confirmation that the request has been received.
Receive final confirmation when deletion has been completed.

Vendor Accounts

Vendor employee accounts are currently created and controlled by SOFF Sports administration.

The Vendor App should nevertheless provide a clear account-deletion/request-removal option in account settings where the app-store rules apply to the implemented account model.

Recommended flow:

Account / Settings → Privacy & Account → Delete or Remove My Account

If the account belongs to an employee of a participating Vendor, SOFF Sports may verify identity and authority and may notify the applicable Vendor administrator where reasonably necessary to manage operational access.

Deleting an employee login does not necessarily delete legitimate business records of the Vendor or SOFF Sports.

What We Delete

Following a valid deletion request, SOFF Sports will delete or de-identify personal information associated with the account that is no longer reasonably required.

This may include, as applicable:

account profile information;
login credentials;
profile photographs;
optional preferences;
Community Pulse identity information;
device-related account associations; and
other account-specific personal information no longer required.

Information We May Retain

SOFF Sports may retain limited information where reasonably required or permitted for:

completed financial transactions;
accounting and tax records;
settlement records;
fraud prevention and security;
legal or regulatory compliance;
dispute resolution;
safety or incident records;
insurance purposes;
enforcement of agreements; or
establishing, exercising, or defending legal rights.

Where retained information is no longer needed for ordinary service operation, access should be restricted to the permitted retention purpose.

Membership and Subscription Warning

Deleting an SOFF Sports account does not necessarily cancel a recurring subscription or membership billed through a third party.

Before confirming deletion, SOFF Sports should clearly tell the user if a separate cancellation step is required.

If future iOS versions of SOFF Sports use Apple auto-renewable subscriptions, the deletion flow must clearly direct the user to manage the Apple subscription as required.

Identity Verification

SOFF Sports may use proportionate verification steps, such as:

re-entering a password;
email verification;
a one-time confirmation code; or
another reasonable authentication method.

Verification should protect users without making deletion unnecessarily difficult.

Timing

SOFF Sports should process deletion requests without unreasonable delay and within applicable legal requirements.

If deletion cannot be completed immediately, the user should be told that the request is being processed and should receive confirmation when completed.

Privacy Contact

Questions regarding account or data deletion may be sent to:

Privacy Officer
Sofficient Systems Inc. / SOFF Sports
51 Ashfield Drive
Etobicoke, Ontario M9C 4T7
Canada

Email: privacy@soffcricket.com

Questions about this document? Email privacy@soffcricket.com or call 416-621-0824.

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SOFF Sports Account and Data Deletion