These Vendor App Terms of Use (“Terms”) govern access to and use of the SOFF Sports Vendor App, vendor-facing portions of SOFFSports.com, and related vendor services provided by Sofficient Systems Inc. (“SOFF Sports,” “we,” “us,” or “our”).
By accessing or using the Vendor App, you agree to these Terms. If you use the Vendor App on behalf of a sports facility, business, organization, or other vendor (“Vendor”), you represent that you are authorized to act for that Vendor.
The Vendor App is intended only for users who are 18 years of age or older.
1. Operator and Contact
Sofficient Systems Inc.
SOFF Sports
51 Ashfield Drive
Etobicoke, Ontario M9C 4T7
Canada
General contact: use the applicable SOFF Sports support channel.
Privacy contact: privacy@soffcricket.com
2. Vendor Accounts
Vendor employee accounts are created or authorized by SOFF Sports administration under the current Vendor App model.
You must:
- provide accurate information;
- keep login credentials confidential;
- use only the account assigned to you;
- promptly notify SOFF Sports of suspected unauthorized access; and
- notify SOFF Sports when an authorized employee changes roles, leaves the Vendor, or no longer requires access.
SOFF Sports may suspend, restrict, reset, or terminate access where reasonably necessary for security, compliance, misuse prevention, or protection of users or the platform.
3. Vendor Responsibility for Facility Information
The Vendor is responsible for keeping information supplied through the Vendor App accurate and current, including:
- facility name and contact information;
- address and operating hours;
- sports and spaces offered;
- availability;
- restrictions;
- pricing or program details where applicable;
- photographs and descriptions; and
- other information reasonably required to operate the service.
SOFF Sports may correct, remove, suspend, or request verification of information that appears inaccurate, misleading, unlawful, unsafe, or inconsistent with the Vendor's agreement with SOFF Sports.
4. Bookings, Availability, and Operational Commitments
Where the Vendor App is used for bookings, attendance, availability, or scheduling, the Vendor must make reasonable efforts to honour information and availability it has confirmed.
The Vendor must promptly update SOFF Sports regarding:
- closures;
- schedule changes;
- capacity restrictions;
- cancelled sessions;
- unavailable courts, cages, fields, rooms, or other spaces; and
- other circumstances that could materially affect a customer booking.
The Vendor acknowledges that some SOFF Sports features, such as Community Pulse or expressions of customer interest, may indicate likely demand but do not themselves create a reservation or guarantee attendance unless the applicable workflow expressly confirms a booking.
5. Customer and Member Interactions
Vendors must treat customers and SOFF Sports members respectfully, professionally, and without unlawful discrimination.
The Vendor remains responsible for reasonable facility rules, safety requirements, conduct standards, and staff supervision within its premises.
If a customer violates facility rules, creates a safety concern, causes damage, or engages in serious misconduct, the Vendor should notify SOFF Sports through the applicable support or escalation process.
6. Safety, Waivers, Insurance, and Legal Compliance
Unless otherwise agreed in writing, the Vendor is responsible for:
- maintaining safe premises and equipment;
- complying with applicable building, fire, health, employment, accessibility, licensing, zoning, and other legal requirements;
- maintaining any permits or approvals required for its operations;
- maintaining appropriate commercial and liability insurance;
- ensuring staff are appropriately trained and supervised;
- maintaining emergency procedures appropriate to the facility; and
- obtaining and managing any facility-specific liability waiver, acknowledgment, or safety consent required by the Vendor.
SOFF Sports may assist with collection or presentation of waivers through technology, but the Vendor remains responsible for determining the adequacy of its own waiver and risk-management requirements unless SOFF Sports expressly agrees otherwise in writing.
7. Vendor Settlements and E-Transfers
SOFF Sports currently pays participating Vendors through electronic transfer (e-transfer) under the applicable commercial arrangement.
The Vendor must provide a valid email address or other information reasonably required to receive e-transfers. The Vendor App does not currently require bank-account or payment-card details for Vendor settlement.
Settlement calculations may be based on validated attendance, bookings, agreed fees, adjustments, credits, refunds, disputes, or other terms contained in the Vendor's separate commercial arrangement with SOFF Sports.
A Vendor must raise a settlement discrepancy within the period specified in its commercial arrangement or, if no period is specified, within a reasonable period after receiving the applicable statement.
8. Separate Commercial Agreement
These Terms govern use of the Vendor App and related services. They do not replace a separate facility, partnership, service, commission, settlement, or other commercial agreement between SOFF Sports and a Vendor.
If a conflict exists between these Terms and a signed commercial agreement concerning a specific commercial matter, the signed commercial agreement will govern that matter unless it states otherwise.
9. Prohibited Conduct
You may not:
- use the Vendor App unlawfully or fraudulently;
- impersonate another person;
- access another Vendor's information without authorization;
- falsify bookings, attendance, availability, settlements, or operational records;
- upload malicious software or interfere with platform security;
- scrape, reverse engineer, probe, or attempt unauthorized access except as permitted by law;
- use customer information obtained through SOFF Sports for unrelated marketing without authorization and a lawful basis;
- sell or misuse customer personal information;
- upload content you do not have the right to use; or
- use SOFF Sports systems in a way that materially harms users, Vendors, SOFF Sports, or the integrity of the platform.
10. Vendor Content and Photos
The Vendor retains ownership of content it owns and uploads.
By uploading facility photographs, descriptions, logos, schedules, and other content, the Vendor grants SOFF Sports a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, adapt for technical formatting, and use that content as reasonably necessary to operate, market, and promote the Vendor's participation in SOFF Sports services.
The Vendor represents that it has the rights and permissions necessary for content it provides.
11. SOFF Sports Intellectual Property
The Vendor App, SOFF Sports branding, software, interfaces, designs, databases, documentation, and related intellectual property are owned by or licensed to Sofficient Systems Inc. and are protected by applicable law.
No ownership rights are transferred to the Vendor except for the limited right to use the Vendor App in accordance with these Terms and any applicable commercial agreement.
12. Privacy
Use of the Vendor App is also subject to the SOFF Sports Vendor App Privacy Policy.
Vendor users and Vendors must handle customer information made available through the platform only for authorized purposes and in accordance with applicable privacy law, contractual obligations, and SOFF Sports requirements.
13. Third-Party Services
The Vendor App may depend on third-party services such as hosting, cloud infrastructure, authentication, Firebase, communications, maps, analytics, crash reporting, or notification providers.
SOFF Sports may change providers or integrations over time. Third-party services may be subject to their own terms and privacy practices.
14. Service Availability and Changes
SOFF Sports aims to provide reliable service but does not guarantee uninterrupted, error-free, or continuously available operation.
We may modify, suspend, replace, or discontinue features where reasonably necessary for maintenance, security, legal compliance, product development, or business reasons.
Where practical, SOFF Sports will seek to provide reasonable notice of material changes affecting Vendor operations.
15. Suspension and Termination
SOFF Sports may suspend or terminate Vendor App access for:
- material breach of these Terms;
- suspected fraud or falsified records;
- security concerns;
- unlawful conduct;
- serious customer-safety issues;
- misuse of customer information;
- termination or suspension of the underlying Vendor relationship; or
- other reasonable grounds necessary to protect the platform or its participants.
Where appropriate, SOFF Sports may provide notice and an opportunity to address the issue before termination, but immediate action may be taken where reasonably necessary.
16. Disclaimers
The Vendor App is provided on an “as available” and “as is” basis to the extent permitted by law.
SOFF Sports does not guarantee any minimum number of customers, bookings, revenue, members, Play Intents, referrals, or business opportunities unless expressly stated in a signed agreement.
Information such as Community Pulse or likely attendance is indicative only and may change.
17. Limitation of Liability
To the maximum extent permitted by applicable law, Sofficient Systems Inc. and its directors, officers, employees, contractors, and affiliates will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages, or for lost profits, lost business opportunities, or loss of data arising from use of the Vendor App.
Nothing in these Terms excludes liability that cannot lawfully be excluded.
Any additional liability allocation between SOFF Sports and a Vendor may be governed by their separate signed commercial agreement.
18. Indemnity
To the extent permitted by law and subject to any separate signed commercial agreement, the Vendor agrees to indemnify and hold harmless Sofficient Systems Inc. from third-party claims, losses, liabilities, and reasonable costs arising from the Vendor's:
- unsafe premises or equipment;
- unlawful operation;
- breach of these Terms;
- content supplied by the Vendor;
- misuse of customer information; or
- acts or omissions for which the Vendor is legally responsible.
This provision does not apply to the extent a claim results from SOFF Sports' own negligence, wilful misconduct, or other liability that cannot legally be excluded.
19. Governing Law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-law principles.
Subject to any mandatory legal rights or agreed dispute process, disputes will be submitted to the courts of Ontario.
20. Changes to These Terms
SOFF Sports may update these Terms as the Vendor App or services evolve.
For material changes, we may provide notice through the Vendor App, website, email, or another appropriate method. Where required by law, we will obtain consent before applying a materially new contractual term.
21. Contact
Sofficient Systems Inc. / SOFF Sports
51 Ashfield Drive
Etobicoke, Ontario M9C 4T7
Canada
Privacy: privacy@soffcricket.com
Questions about this document? Email privacy@soffcricket.com or call 416-621-0824.
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